~welcome to e-commerce world~

E government has improved how the government operates internally as well as how it delivers services to the Malaysian citizen. It seeks to improve convenience, accessibility and quality of interactions with citizens and businesses. Besides that, it also improves information flows and process within the government to help improve the speed and quality of policy development, coordination and enforcement.

E government’s vision is to focus on effectively and efficiently delivering services from the government to Malaysian citizens. This enables the government to be more responsible towards the citizens.

There are 7 e government projects implementation:

1. Generic Office Environment (GOE).

• A powerful document and office management solution that allows users to effectively and efficiently manage their office environment. It provides efficient preparation and storage of documents, fast search and retrieval of documents, effective of information, and secure and traceable access to the documents.

2. Electronic Procurement Project

• It is a system that allows suppliers to sell goods and services to the Government through the Internet. Suppliers on the World Wide Web can advertise their goods; show their pricing, process orders and deliveries. It creates a more skillful and knowledgeable workforce and equips the workforce with the new technology at minimum cost.

• It is an integrated technology system that enables HRMIS for the Malaysian Public Service. This will allow the Public Service to successfully deal with the Challenges of the K-Economy.


• It provides effective staffing and right-sizing of civil service, improving paperless HRM capabilities, an open and flexible system and better communication.

• It is a type of service where agencies such as Tenaga Nasional Bhd and Telekom Malaysia Bhd conducting transactions through various convenient channels such as internet.

5. Electronic Labor Exchange (ELX).

• It enables employers and job seekers to communicate in the same platform. It helps to provide an effective center of labor market information and references. Besides that, it improves mobilization of the nation’s human resource and ensures that manpower is fully utilized.

6. E Syariah.

• A management system that integrates the process related to management for Syariah Courts cases. It helps to improve the quality service of Syariah Courts in coordinating and supervising related agencies under its jurisdiction. It also improves the productivity and efficiency of the management of the Syariah Courts throughout the country.

7. Project Monitoring System.

• It is an online system that monitors the entire lifecycle of national programs. It supports and monitors the entire lifecycle of Malaysia’s 5 years of development program. It provides a platform for exchanging ideas and demonstrating best practice models in project implementation and effective decision making based on the forecast project information.

However, there are some difficulties faced while implementing e government. These difficulties are:-

1. Legislative and regulatory barriers.

• To make e government services to be successful and widely accepted, it has to be as good as the traditional paper process and has to have a good security system.

2. Budgetary framework.

• Government needs to know the potential benefits of adopting e government services and treat Information Communication Technology (ICT) expenses as a future investment which will benefit the nation.

3. Lag behind technological change.

• Government faced the challenge of the uncertainty of technological change and negative impact while developing e government. It is difficult to anticipate future impact because technology is changing very fast.

4. Digital divide impedes the benefits of government.

• E government will not be effective if the online access is not being improved. If people are unable to access to the e government services, they will lose the e government’s benefits. Besides that, not many people have the IT knowledge; therefore there might be some of them which are unable to obtain the services online provided by e government.
  

E government implementation was successful due to the good citizen’s adoption strategies provided by e government.

E government is convenient because the services provided are made through the internet. People need not go to a particular store and wait in a line for an hour and spend time to get things done. The services are provided online so you can save time and get the services done through the internet during working hours. Your tasks can be done anytime and anywhere you want.

Besides that, e government provides better customer services which allows agencies to focus on things that you usually need help in routine transaction. The agency provides services such as translating English to those people who can’t speak well and explains to them the complex policies. Besides that, they even provide assistance for disabled people.

Furthermore, E government allows citizen to access to the information 24 hours. New and improved search functions provided by government allow users to search for information that is relevant to what you want to know.

Lastly, the e government service is efficient as online transactions are faster than face to face transactions. Since the services are done online, the paper processing is automated, reducing time and risk of clerical errors.

References:

http://www.das.state.or.us/DAS/EISPD/EGOV/benefits.shtml

http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf